1. I don't like the wording you have for a certain design - can I use my own?

You sure can! To make your job easier, we’ve pre-filled the text boxes on the ordering page with our chosen default wording. However, this is only a suggestion. We will personalize your designs with exactly what you type in the text boxes on the ordering page, so feel free to have them say whatever you wish!

If you want you text laid out a certain way, there is a place on the shopping cart page where you can type some additional directions for us. And remember, we'll email you a sample of your design before anything is printed, so you can be sure it will look exactly as you wish.

2. I like a certain design, but I need something on it slightly different, or I like the fonts/color/graphic on another design better. Can the designs be altered?

All of the our designs are 100% customizable. We are a full-service design team and can accommodate any request whether something is the wrong color, you want a different background, a different type face, or maybe there is a graphic on a particular design that doesn't work for your event. If any of our designs are close to what you need, we're happy to "weak" them until they're perfect. Usually, custom design work is done free-of-charge.

Furthermore, keep in mind all of the designs, graphics, verses, as well as fonts and styles are interchangeable. For example, if you like the font on one item, verse on another and graphic on yet another, Whirlibird can accommodate your preferences and combine the styles for you.

3. Are the chocolate bars or candy included with the wrappers?

When you order, you will have the choice of purchasing only the wrappers, or the wrappers and candy. If you order candy, the favors will arrive already wrapped, and ready to be used. If you order wrappers only, your wrapper will arrive pre-cut and ready to wrap. You will see the options for both, on the ordering page.

Sorry, we don't offer tea bags or pre-filled goody bags at this time. We cannot ship candy out of the USA.

4. How do I put the candy wrappers on the bars? Do I need to purchase anything?

Candy wrappers require a form of adhesive such as a gluestick, double-stick tape or a tape dispenser. Goody Bags are affixed with a stapler. Wrapping is simple and quick, and illustrated, step-by-step wrapping instructions will be included with each order and each type of favor you order.

For full-size wrappers, we also recommend purchasing foil sheets.

5. What methods of payment do you accept?

We accept personal and cashier's checks, money orders, or even cash in the mail. If you prefer to use your credit card, we can set up an invoice through PayPal.com, our secure payment processor. International customers can send an International Money order, US cash, or a personal check written in US dollars.

Please make payment out/ send to:

Amelia Leubscher
Whirlibird.com
P.O. Box 937
Oak Lawn, IL 60454

(Don't make payments out to "Whirlibird" - we can't accept them - Thanks!)

6. How does the ordering process take place? Will I see my wrapper before it is shipped?

When you place your order with Whirlibird.com:

• You receive an automatic email receipt to confirm your order. Your order is sent to us where a designer will review it. Your designs are created matching the information you sent us. A page will be created on our site with your design(s).

• You receive an email with a link to the page where you can view your proof. On the bottom of the page, we can a handy form where you can "approve" the design, and tell us to print and ship, or you can request any changes/corrections. Please review the design carefully and check for mistakes. Once approved, Whirlibird will contact you when the wrappers ship. You may also send additional comments or questions through this page. Any comments will be personally reviewed.

7. I don't see a wrapper that I like, or I have a specific idea in mind. Will you custom design something from scratch?

Certainly! Either fill out our Custom Request Form, or simply email us. Many of our designs aren't featured on the web and we may have something ready to show you! And if not, Whirlibird is happy to make a custom-design just for you. Please remember that anything we design, remains the property of Whrilibird.com and the design may be re-used and re-sold to other customers (with the exception of any logos, photos, or other graphics which are provided by you).

8. What type of paper/ink do you use?

Whirlibird uses:

• An acid free/ligin free ultra bright paper for our regular wrappers

• An acid/ligin free 110 lb. smooth finish card stock for our invitations, thank-you notes, and goody bags toppers

All items are printed with professional quality, archival laser toners, and have an exceptional, magazine-like glossy finish. These are guaranteed not to smudge, smear, run, or fade.

9. How are the items shipped? What are the shipping costs?

Wrappers-only orders are usually shipped via USPS First Class Mail. (First Class Mail shipments are not trackable.)

Invitations, thank-you notes, or large wrapper orders are sent Priority Mail. Any orders that include candy are shipped via USPS Priority Mail, and all Priority Mail shipments include Delivery confirmation.

Your shipping charges are calculated automatically, as you add items to the shopping cart, judging by the weight and column of the items purchased. If your cart reads:
$1.80 Shipping it will ship First Class Mail at 4-6 business days
$4.50 or more it will ship Priority Mail at 2-3 business days

If you live outside the USA these conditions do not apply, so email us for shipping questions.

If you need your wrappers in a rush, be sure to email us prior to placing your order. We do have Overnight and 2-Day delivery available and we are happy to respond to any inquiry with expedited shipping rates and estimated time frames.

10. Once I place my order, how long does it take to arrive?

Remember due to the custom nature of our products, we request that you personally approve the design, before we print, therefore turnaround time can vary with your response time. However a general estimate is:

Up to 24 hours to receive your emailed sample after your order is initially placed
About 1-2 business days for wrappers only orders to ship after the sample is approved
About 2-3 days for wrapped candy to ship after the design is approved. (Larger orders may require more time)

Delivery time is about 4-5 business days for 1st Class Mail and 2-3 business days for Priority Mail (Applicable only to US destinations).

If you need definite assurance on when your order will arrive, please send us an email, and we'll be happy to provide an estimated arrival date.

11. What other fonts do you have available?

You can click here to view some available fonts. If you would to use a different font, or just see how on would look, just specify the number and your request on the ordering page.